AI Support Engineer - Dublin (Weekend Shift)
OpenAIGenerative AI company
Dublin, IrelandSenior
Microsoft
Nvidia
Thrive Capital
Sequoia Capital
SoftBank
Amazon
Software EngineeringNew
About the role
TL;DR
Troubleshoot complex AI product issues for customers and drive operational excellence.
- •OpenAI is seeking dedicated and curious individuals to join their User Operations team as AI Support Engineers.
- •This role involves troubleshooting complex technical issues for customers using OpenAI's AI products, contributing to the definition of post-AGI support, and partnering with engineering and product teams to improve systems and customer experience.
- •Key Responsibilities Troubleshoot and resolve complex technical issues for customers, including API failures and integration challenges.
- •Become a trusted expert on OpenAI's products and platform.
- •Serve as a critical escalation point and partner with Engineering teams to resolve and prevent recurring problems.
- •Drive operational excellence by identifying opportunities for automation and AI-powered workflows.
- •Provide occasional holiday and weekend support on call coverage.
- •Requirements 8+ years of experience in User Operations, Engineering, Support Engineering, or similar technical roles.
- •Comfortable using emerging technologies and scripting/engineering code (e.g., Python) for automation.
- •Expert-level SaaS troubleshooting skills and ability to rapidly understand new technologies.
- •Polished enterprise communication skills and ability to remain calm with high-stakes customers.
- •Proven experience building strong relationships with customers and cross-functional partners.
Required skills
PythonOpenAI APILinuxGitREST API
Domain expertise
aideveloper-tools
Benefits & perks
Medical, dental, and vision insurance, Mental health and wellness support, PRSA plan with 8% employer matching, Unlimited time off, Annual learning & development stipend
Tech stack
PythonOpenAI APILinuxGitREST API