Principal Product Manager
OnRampCustomer Onboarding company
Boston, United StatesLead
Pear VC
Koch Disruptive Technologies
Contour Venture Partners
Javelin Venture Partners
Quiet Capital
Correlation Ventures
Product
About the role
TL;DR
Define and own the customer-facing portal experience and AI-powered engagement.
- •The Principal Product Manager will own the customer-facing side of OnRamp, including the portal experience and AI-powered engagement layer.
- •Key Responsibilities Own the end-to-end experience of the OnRamp customer portal.
- •Define the intelligence for AI-powered customer engagement.
- •Identify and define expanded engagement capabilities.
- •Partner with cross-functional teams to ship.
- •Stay close to customers to continuously sharpen the roadmap.
- •Requirements 8+ years of product management experience at B2B SaaS companies.
- •Track record of owning and shipping customer-facing product experiences.
- •Experience working on or alongside customer success, onboarding, or implementation tools.
- •Hands-on experience working with AI/ML-powered features or products.
- •Strong instincts for UX and a high bar for product quality.
- •Ability to operate across strategy, discovery, and execution without needing a lot of structure.
- •Experience at companies in growth or scaling stages.
Required skills
Product ManagementCustomer SuccessProduct Analytics
Domain expertise
fintech
