Senior Salesforce Business Analyst
OmnidianSolar Asset company
San José, Costa RicaSenior
Activate Capital
Liberty Mutual Insurance
WIND Ventures
IA Capital Group
B Capital
HSBC
Product
About the role
TL;DR
Ensure platform stability and lead high-impact projects for Salesforce Service Cloud.
- •The Senior Salesforce Business Analyst ensures the evolution of our platforms and bridges our Salesforce business users with our technical execution team.
- •Key Responsibilities Conduct deep-dive discovery sessions with stakeholders.
- •Translate complex business needs into clear, actionable user stories.
- •Partner with Salesforce Admins and Developers to brainstorm solutions.
- •Define acceptance criteria and lead the User Acceptance Testing process.
- •Manage the project backlog and communicate platform changes to the user base.
- •Requirements Minimum 5+ years of experience with Salesforce Service Cloud.
- •Ability to perform root-cause analysis and think critically about business process flows.
- •Strong skills in writing user stories, process maps, and UAT scripts.
- •Exceptional verbal and written communication skills.
Required skills
User Research
Domain expertise
cleantech
Tech stack
Jira