Senior Customer Success Executive
Octopus EnergyRenewable Energy company
London, United KingdomSenior
Octopus Group
Origin Energy
Tokyo Gas
CPP Investments
Generation Investment Management
Sales & Account Management
About the role
TL;DR
Senior Customer Success Executive for B2B scheme operations with high autonomy.
- •We’re looking for an exceptional Senior Customer Success Executive to join our Scheme Delivery team in London.
- •This role is designed for a seasoned B2B service delivery professional who wants to operate with high autonomy.
- •Key Responsibilities Serve as a key point of contact for day-to-day, non-commercial scheme activities.
- •Analyse customer feedback and operational data to identify friction points and drive solutions.
- •Lead and deliver on projects aimed at enhancing the customer experience.
- •Own activities that ensure a smooth scheme operation, such as managing complaints & escalations.
- •Act as a trusted mentor through coaching peers on complex scheme challenges.
- •Requirements 4+ years of relevant B2B client facing experience.
- •Proven track record of supporting B2B clients to resolve queries and deliver exceptional service.
- •Comfortable using data and customer feedback to identify root causes and justify operational change.
- •Experience working with service metrics (e.g. response times, satisfaction scores, accuracy, issue resolution).
- •A track record of taking internal or operational projects from concept to completion.
Required skills
Customer SuccessB2B SalesProject ManagementCustomer ServiceExcelPowerPoint
Domain expertise
automotivecleantech
Benefits & perks
Equity, Health insurance, Remote work, Dog friendly office
Tech stack
ExcelPowerPoint