Senior Operations Manager, India
NivodaJewelry Marketplace company
Mumbai, IndiaSenior
Headline
Abstract Ventures
Northzone
Avenir Growth Capital
Canaan Ventures
Operations & Strategy
About the role
TL;DR
Lead India fulfillment operations, driving performance, process improvement, and team development.
- •We are looking for a highly proactive, data-driven, and people-first Senior Operations Manager to lead our India fulfilment operations.
- •You will own end-to-end India fulfillment, collections, outbound shipments and export documentation.
- •Key Responsibilities Take full ownership of India fulfilment operational KPIs: collections turnaround, shipment accuracy, export documentation, and on-time delivery.
- •Own the India shipping and collections teams end-to-end, including day-to-day execution and escalations.
- •Manage relationships with carriers, customs agents, and logistics partners in India to optimise cost, speed, and reliability.
- •Write and run SQL queries to investigate root causes, monitor performance, and build reporting the team can act on.
- •Own people, performance, and culture for the India fulfilment team, including direct reports and their teams.
- •Requirements 8+ years in operations, fulfilment, logistics, or export/trade operations. 5+ years managing or leading teams, including managing managers.
- •Proficiency in SQL and Excel/Sheets, with a proven ability to write queries and translate data into insights that drive decisions.
- •Experience working in a fast-growing startup environment where processes and priorities change continuously.
- •Clear, effective communicator and highly organised leader.
Required skills
SQLExcel
Domain expertise
logistics
Tech stack
SQLExcel