About the role
TL;DR
Resolve complex technical issues for Nebius clients, acting as a senior escalation point.
- •Nebius is building a full-stack AI cloud platform.
- •We are looking for a Senior Support Engineer to resolve complex technical issues escalated by Nebius clients and Technical Account Managers, ensuring seamless operations with a customer-focused approach.
- •Key Responsibilities Lead diagnosis and resolution of advanced technical issues across Kubernetes, Linux, networking, security, and cloud environments.
- •Serve as a technical escalation point, providing guidance and support for complex troubleshooting scenarios.
- •Investigate and resolve storage-related issues, leveraging expertise in data storage architectures and performance optimization.
- •Apply AI/ML knowledge to support and optimize model deployment, performance tuning, and integration challenges.
- •Design and develop Python and Bash automation scripts to streamline workflows and improve operational efficiency.
- •Requirements Advanced Kubernetes, Linux administration, and networking expertise.
- •Experience with cloud platforms (AWS, Azure, GCP) and Python/Bash scripting.
- •Practical experience with AI/ML training, inference, and pipelines.
- •Expert troubleshooting and problem-solving skills. 7+ years in technical support, with 5+ years of cloud hands-on experience.
Required skills
KubernetesLinuxPythonBashAWSGoogle CloudAzureDocker
Domain expertise
aideveloper-tools
Benefits & perks
Competitive compensation, Career growth and learning opportunities, Flexibility and ownership, Collaborative and innovative culture, Opportunity to work on impactful AI projects, International environment and talented teams
Tech stack
KubernetesLinuxPythonBashAWSGoogle CloudAzureDocker