About the role
TL;DR
Enhance patient understanding of genetic testing solutions through education and support.
- •Natera's Patient Marketing Awareness Specialist enhances patient understanding of molecular and genetic testing solutions, particularly Signatera, by providing education, support, and operational assistance.
- •Key Responsibilities Conduct proactive outreach to patients about Signatera and the testing process.
- •Engage with patients via phone, SMS, and email to deliver a positive experience.
- •Address inquiries related to eligibility, ordering, costs, and insurance.
- •Identify and help address barriers to care.
- •Provide patients with approved educational materials and support resources.
- •Requirements 2+ years of experience in patient support, customer service, or a related field.
- •Experience in a high-volume call center or outbound contact center setting.
- •Strong verbal and written communication skills with empathy and professionalism.
- •Proficiency with Microsoft Office applications, including Excel and Word.
Required skills
Customer ServiceExcel
Nice-to-have skills
Salesforce
Domain expertise
healthtech
Benefits & perks
medical, dental, vision, life insurance, disability insurance, free testing, fertility care benefits, pregnancy and baby bonding leave, 401k, commuter benefits
Tech stack
SalesforceExcel
