Customer Support Specialist
MudflapFuel Management company
RemoteMid
QED Investors
Matrix Partners
500 Global
9Yards Capital
Commerce Ventures
Bossa Invest
Operations & Strategy
About the role
TL;DR
Provide 24/7 customer support to truckers, solving problems and delivering a personal experience.
- •Mudflap is a fast-growing marketplace supporting independent truckers.
- •We're looking for a passionate individual to join our Customer Support team, available 24/7/365.
- •Key Responsibilities Provide support to truckers while the world sleeps Communicate clearly and confidently with customers Think fast on your feet to troubleshoot and solve problems Deliver an effortless, personal, and thoughtful customer experience Thrive in a high-call environment Requirements 2+ years of experience in remote customer support Proficiency with support tools like Zendesk Excellent communication skills Ability to thrive in a fast-paced environment
Required skills
Customer Service
Domain expertise
fintech
Benefits & perks
Commuter benefits, Lunches and snacks, Competitive pay and equity in a high-growth startup, Multiple health benefit options, Paid Time Off, 401(k) matching, Opportunities and support for major career growth, Annual Company offsite event (Mudfest!)