Lead design for strategic customer experiences, shaping journeys and driving business growth.
•Moonpig Group is looking for a Principal Product Designer to lead the design of strategic, complex customer experiences across their brands, including Moonpig, Greetz, Red Letter Days, and Buyagift.
•This role involves shaping end-to-end customer journeys and setting creative direction to enhance user experience and drive business growth.
•Key Responsibilities Lead the design of Moonpig's most strategic, complex and high-impact customer experiences.
•Shape end-to-end customer journeys that connect user needs, business priorities and technical considerations.
•Move confidently between strategic thinking and detailed interaction design.
•Set creative direction and raise the quality of design across the wider product experience.
•Influence product strategy by identifying opportunities that span multiple teams and customer journeys.
•Requirements Proven experience solving large, ambiguous product challenges with measurable customer and commercial impact.
•Exceptional product design craft across interaction design, visual design, information architecture, prototyping and end-to-end journey design.
•Ability to think strategically while maintaining an exceptional eye for detail.
•Strong systems thinking and problem-framing skills.
•High level of proficiency with Figma and modern AI-powered design tools.