Senior User Research Manager
MonzoDigital Banking company
London, United Kingdom£110,000 - £150,000Senior
CapitalG
GIC
Tencent
Google Ventures
Ribbit Capital
Passion Capital
Product
About the role
TL;DR
Lead research across Core Banking while shaping a coherent Personal Banking research strategy.
- •Key Responsibilities Lead research across Core Banking.
- •Partner with Core Banking Leadership Team, Product Directors, Design leaders, and senior stakeholders.
- •Help define and land parts of Monzo's global research operating model.
- •Connect customer insights across collectives, identifying themes, opportunities, and gaps.
- •Bring together research, product data, market insights, and quantitative evidence for strategic decisions.
- •Requirements Experience leading senior researchers and/or research managers.
- •Shaping and influencing product strategy through research.
- •Working across multiple product areas, bringing together disparate customer insights.
- •Navigating complex stakeholder environments.
- •Partnering with Product, Design, Engineering, and Data Science leaders.
Required skills
Engineering ManagementStrategic PlanningOrganizational DesignCoachingMentoringCross-functional LeadershipExecutive PresenceVision SettingProduct StrategyGo-to-MarketFeature PrioritizationCustomer DiscoveryProduct Analytics
Domain expertise
fintech
Benefits & perks
equity, Incentive Awards, relocation assistance, visa sponsorship, flexible working hours, £1,000 learning budget, work-from-home setup