Lead Machine Learning Scientist, Customer Operations
MonzoDigital Banking company
London, United Kingdom£115,000 - £150,000Lead
CapitalG
GIC
Tencent
Google Ventures
Ribbit Capital
Passion Capital
Data & AI
About the role
TL;DR
Lead ML Scientist to transform customer operations using LLMs and autonomous agents.
- •Monzo is seeking a Lead Machine Learning Scientist to transform customer service using state-of-the-art ML techniques, including LLMs and autonomous agents.
- •You will lead the development of a human-in-the-loop system to predict, identify, and route customer problems at scale.
- •Key Responsibilities Lead the design and development of advanced ML models, exploring LLMs and RAG for query resolution and routing.
- •Provide technical leadership and mentor others in Machine Learning best practices.
- •Steer ongoing technical strategy for the ML model lifecycle.
- •Identify and scope impactful opportunities to transform Customer Operations with Machine Learning.
- •Requirements Multiple years of experience leading ML model development and deployment.
- •Experience developing and shipping deep learning, graph-based, or sequence-based ML architectures.
- •Proficiency in production Python and SQL.
- •Self-starter mindset with a proactive approach to identifying issues and opportunities.
Required skills
PythonSQLLLMsTechnical LeadershipGoLangChain
Nice-to-have skills
Customer Service
Domain expertise
fintech
Benefits & perks
Incentive Awards, Relocation assistance, Visa sponsorship, Flexible working hours, Learning budget
Tech stack
PythonSQLGoLLMsLangChain