Customer Acquisition Specialist, Fixed Term Contract
MonzoDigital Banking company
London, United Kingdom£43,000 - £58,000Mid
CapitalG
GIC
Tencent
Google Ventures
Ribbit Capital
Passion Capital
Sales & Account Management
About the role
TL;DR
Acquire Spanish-speaking customers for Monzo Business in Spain.
- •Monzo Business is launching in Spain and seeking Spanish-speaking Customer Acquisition Specialists to drive growth.
- •This role is crucial in shaping the Spanish market entry, focusing on sole traders and micro-businesses.
- •Key Responsibilities Support Spanish-speaking customers through onboarding via phone and email.
- •Explain products and application processes clearly.
- •Work on assisted-conversion initiatives like waitlists and application recovery.
- •Capture and translate customer feedback into actionable insights for Product, Growth, and Operations.
- •Collaborate with cross-functional teams to improve the customer experience.
- •Requirements Fluent in Spanish and English with excellent communication skills.
- •Experience supporting or selling to small businesses, ideally in financial services or SaaS.
- •Ability to build trust and explain complex topics simply and empathetically.
- •Organized with strong attention to detail and ability to manage multiple conversations.
- •Comfortable in fast-moving, evolving environments.
Required skills
SalesforceGoogle AnalyticsSlackExcelSalesCustomer Service
Nice-to-have skills
PythonJavaScriptSQLBashJiraConfluenceGA4Looker Studio
Domain expertise
fintech
Benefits & perks
Incentive Awards, Learning budget, Flexible working hours, Work from home setup support
Tech stack
PythonJavaScriptSQLBashSalesforceJiraConfluenceSlackExcelGoogle AnalyticsGA4Looker Studio