Customer Success Consultant - Retail Media
MiraklMarketplace Platform company
London, United KingdomSenior
Bain Capital Ventures
Felix Capital
83North
Silver Lake
Permira
Elaia Partners
Sales & Account Management
About the role
TL;DR
Drive client success in retail media programs, from strategy to revenue growth.
- •Mirakl Ads is seeking an experienced Customer Success Consultant to help clients launch and grow their retail media programs.
- •This role focuses on driving advertising revenue from strategy to optimization.
- •Key Responsibilities Lead clients from strategy to implementation of Retail Media programs.
- •Deliver strategic recommendations and market insights to C-level clients.
- •Design and implement KPI frameworks to monitor performance and identify growth levers.
- •Support day-to-day optimization of Mirakl Ads use and platform adoption.
- •Lead workshops and training sessions for optimal onboarding and mastery.
- •Requirements Master's Degree in Business or Engineering. 3+ years of experience in retail media, eCommerce, or consulting with digital advertising/marketplace exposure.
- •Solid knowledge of eCommerce, marketplace, and online advertising, including adtech value chains.
- •Excellent communication, presentation, and client-facing project management skills.
- •Highly business-driven with strong analytical skills, thriving in dynamic environments.
Required skills
Business DevelopmentProject ManagementPresentation Skills
Domain expertise
ecommerceretailadtech