Support Engineer
MintlifyDocumentation Platform company
RemoteMid
Andreessen Horowitz
Salesforce Ventures
Bain Capital Ventures
Y Combinator
DST Global
MVP Ventures
Software Engineering
About the role
TL;DR
Support Engineer at Mintlify, resolving technical issues and building automations.
- •Join Mintlify to empower developers with our documentation platform.
- •Key Responsibilities Respond to product and technical questions Partner with engineering to investigate and resolve issues Open PRs in production codebases Build AI-powered agents and automations Identify patterns across support cases Requirements Enjoy customer-facing technical work Strong engineering foundation Direct experience in customer support or technical roles Ability to diagnose and resolve technical issues independently Exposure to AI tooling, automations, or LLM-based workflows Exceptional written communication A builder mindset
Required skills
Engineering ManagementTechnical LeadershipCustomer Service
Nice-to-have skills
Engineering ManagementTechnical Leadership
Benefits & perks
Competitive compensation and equity, 20 days paid time off every year, 401k or RRSP, $420/month wellness stipend