Technical Customer Success Manager
Merkle ScienceBlockchain Analytics company
New York, United StatesMid
Darrow Holdings
Kraken Ventures
Uncorrelated Ventures
Fenbushi Capital
Token Bay Capital
Kenetic
Sales & Account Management
About the role
TL;DR
Ensure customer satisfaction with Merkle Science's blockchain solutions.
- •The Technical Customer Success Manager will be responsible for ensuring customer satisfaction and success with Merkle Science's blockchain transaction monitoring and intelligence solutions.
- •Key Responsibilities Develop and maintain strong relationships with customers.
- •Provide technical support and guidance to customers.
- •Identify opportunities for upselling and cross-selling.
- •Collaborate with internal teams to ensure customer needs are met.
- •Monitor and report on customer health and satisfaction.
- •Requirements Proven experience in customer success or account management.
- •Strong technical understanding of blockchain and cryptocurrencies.
- •Excellent communication and interpersonal skills.
- •Ability to work in a fast-paced, dynamic environment.
- •Problem-solving and analytical skills.
Required skills
Customer Service
Domain expertise
crypto