Application Support Engineer
MendixLow-code Application company
Los Angeles, United StatesMid
Battery Ventures
Prime Ventures
henQ
Software EngineeringNew
About the role
TL;DR
Resolve Mendix platform and product issues for customers, ensuring optimal utilization and satisfaction.
- •Siemens Digital Industries Software
- •Mendix is seeking a highly motivated and technically proficient Application Support Engineer to join their Mendix team.
- •This role is ideal for an individual who demonstrates strong problem-solving capabilities and a commitment to customer success.
- •Key Responsibilities Independently manage and resolve platform and product issues for customers.
- •Conduct in-depth investigation, reproduction, and troubleshooting of reported issues.
- •Effectively communicate reported issues and insights to Mendix R&D, Product Management, and Customer Success Managers.
- •Operate with minimal direction, exercising independent judgment and discretion.
- •Handle workload effectively, prioritizing daily tasks based on problem severity and business impact.
- •Requirements Bachelor of Science degree in Information Systems, Engineering, Computer Science, or equivalent experience.
- •Proven communication skills, both written and verbal.
- •Aptitude for technology and problem-solving, coupled with robust analytical skills.
- •Highly organized, adaptable, and capable of managing multiple tasks concurrently.
- •Understanding of and interest in programming languages (e.g., Java, JavaScript), integration concepts (APIs, web services), relational databases (SQL), and/or public Cloud technologies (e.g., AWS, Azure, Kubernetes).
Required skills
JavaJavaScriptSQLAWSAzureKubernetes
Nice-to-have skills
Customer SuccessProduct Management
Tech stack
JavaJavaScriptSQLAWSAzureKubernetes