Senior Staff Product Manager, Member & AI Experience
Maven ClinicTelemedicine company
San Francisco, United States$245,000 - $340,000Lead
StepStone Group
General Catalyst
Sequoia
Oak HC/FT
Dragoneer Investment Group
Icon Ventures
Product
About the role
TL;DR
Make the member experience dramatically better: more intuitive, more personal, more useful.
- •The member experience is how Maven's decade of clinical depth shows up for the people we serve.
- •The homepage they land on, the AI that answers their questions, the community that makes them feel less alone.
- •It's what turns an eligible member into an engaged one, and an engaged member into someone who stays.
- •Key Responsibilities Own the core member experience surfaces: homepage, conversational AI, and community Build and run a high-velocity experimentation engine: form hypotheses, ship tests, read results honestly, and compound learnings week over week Define the metrics that matter, instrument them, and use them to drive decisions from first visit through activation and retention Requirements 10+ years in product with direct experience building consumer-facing products Experience with conversational AI, homepage, and community surfaces Strong consumer instincts: you know what makes an experience feel trustworthy, useful, and worth returning to
Required skills
Product ManagementAgileScrumKanbanUser ResearchA/B TestingProduct AnalyticsCustomer DiscoveryProduct StrategyGo-to-MarketFeature PrioritizationGrowth StrategyProduct-Led Growth
Nice-to-have skills
Product OperationsCompetitive AnalysisMonetization StrategyJobs to Be DoneEngineering ManagementTechnical LeadershipStrategic PlanningOrganizational DesignCoachingMentoring
Domain expertise
healthcare
Benefits & perks
equity, health insurance, remote work