Customer Success
MatiaDataOps Platform company
RemoteMid
Caffeinated Capital
Red Dot Capital Partners
Leaders Fund
Secret Chord Ventures
Cerca Partners
VelocityX
Sales & Account Management
About the role
TL;DR
Design and run onboarding for new customers and manage renewals.
- •Design and run onboarding for every new customer, getting them live, connected, and seeing value within 30 days.
- •Key Responsibilities Design and run onboarding for every new customer, getting them live, connected, and seeing value within 30 days Own renewals across the full book, identify risk proactively before the customer tells you Track usage signals to spot expansion opportunities and work with sales to act on them Build process & Run QBRs and health check cadences that keep Matia tied to customer outcomes Translate customer feedback into specific, actionable product input, patterns across accounts, not just one-off requests Requirements 3-6 years in B2B SaaS Customer Success with a track record of owning a book of business Early stage startup experience: You thrive in early-stage startup environments (Seed
- •Series A), comfortable with ambiguity and change.
- •Experience with Mid-Market and Enterprise customers and building customer journeys that mirror their experiences Technically fluent
- •you have worked with technical personas before and understand how to speak to them; you don’t need to be an engineer Builder mindset, comfortable with ambiguity, you identify gaps and fill them Clear, confident communicator who earns customer trust quickly
Required skills
Customer Success
Nice-to-have skills
Account Management