Associate Account Manager (Core)
MarqetaPayments company
Toronto, Canada$84,000 - $105,000Junior
Greylock
Coatue
Goldman Sachs
ICONIQ Capital
Visa
Vitruvian Partners
Sales & Account Management
About the role
TL;DR
Manage customer accounts, drive operational success, and support account management scaling.
- •The Associate Account Manager role is designed for someone eager to build expertise in payments, customer success, and account management.
- •You will own day-to-day operational success for a portfolio of Marqeta customers and play a critical role in building the operational foundation that helps our broader Account Management team scale.
- •Key Responsibilities Serve as the primary point of contact for a portfolio of customers in Marqeta's Core Segment.
- •Manage day-to-day operational needs, including support tickets, program inquiries, and status updates.
- •Ensure customer programs are running smoothly and issues are resolved quickly and professionally.
- •Perform data analysis and reporting to surface customer trends and program health metrics.
- •Document and improve operational processes that support the broader Account Management team.
- •Requirements 1-3 years of experience in account management, customer success, operations, or a related field.
- •Exceptional organization and follow-through.
- •Strong written and verbal communication skills.
- •Analytical mindset, comfortable working in Excel/Google Sheets.
- •Process-oriented and a self-starter.
Required skills
ExcelSalesforce
Domain expertise
fintech
Benefits & perks
Health insurance, Flexible vacation time, Retirement savings program with company contribution, Equity, Monthly stipend, Annual development dollars, Parental Leave
Tech stack
ExcelSalesforce