Software Engineer - Customer Support
MariaDBCloud Database company
MalaysiaMid
SmartFin Capital
GP Bullhound
Software Engineering
About the role
TL;DR
Provide technical support for distributed systems.
- •Frontline Support engineer providing technical triage, troubleshooting, and customer communication for GridGain/Apache Ignite-based distributed systems in SLA-driven environments.
- •Key Responsibilities Rapidly triage and resolve customer issues; maintain SLA adherence.
- •Communicate status and technical findings to customers and management.
- •Perform production troubleshooting on JVM-based distributed systems.
- •Identify escalation points and hand off complex issues smoothly.
- •Requirements Experience with Java, JVM internals, multithreading, and memory management.
- •Hands-on Linux production troubleshooting experience.
- •Familiarity with Docker, Kubernetes, and cloud-native infrastructure.
- •Experience analyzing thread dumps, heap dumps, and GC logs.
Required skills
JavaLinuxDockerKubernetes
Tech stack
JavaLinuxDockerKubernetes