Enterprise Customer Success Manager
MariaDBCloud Database company
Remote$70K - $75KMid
SmartFin Capital
GP Bullhound
Sales & Account Management
About the role
TL;DR
Ensure long-term success and retention of enterprise customers using MariaDB and GridGain.
- •The Enterprise Customer Success Manager will be responsible for the long-term success, value, and retention of their customer portfolio utilizing MariaDB and GridGain solutions.
- •Key Responsibilities Support and engage with customers throughout all stages of their customer lifecycle.
- •Guide new customers through onboarding for MariaDB and/or GridGain deployments.
- •Formulate an ongoing meeting cadence with the assigned portfolio.
- •Become a trusted advisor and advocate for customers within the company.
- •Identify proactive opportunities to work with and provide value to customers.
- •Requirements 2-4 Years of experience in customer facing roles within enterprise software.
- •Preferred 1-2 Years of technical experience in technical support roles within IT.
- •Ability to develop and maintain C-Level relationships.
- •Comprehensive understanding of customer success principles.
- •Strong understanding of MariaDB & GridGain features, architecture, and common use cases.
Required skills
Customer Success
Domain expertise
fintech
Benefits & perks
Health Insurance, Bonus, Flexible Paid Time Off, Paid Holidays, 401(k), Parental Leave