Enterprise Customer Success Manager
MariaDBCloud Database company
RemoteMid
SmartFin Capital
GP Bullhound
Sales & Account Management
About the role
TL;DR
Responsible for customer success and retention using MariaDB solutions.
- •The Enterprise Customer Success Manager will be responsible for the long-term success, value, and retention of their customer portfolio utilizing MariaDB database solutions.
- •Key Responsibilities Support and engage with customers throughout all stages of their customer lifecycle.
- •Guide new customers through onboarding for MariaDB deployments.
- •Formulate an ongoing meeting cadence with the assigned portfolio.
- •Become a trusted advisor and advocate for customers within the company.
- •Identify proactive opportunities to work with and provide value to customers.
- •Requirements Always represent the company in a knowledgeable and professional manner.
- •Experience supporting customers in the public sector.
- •Ability to develop and maintain C-Level relationships.
- •Comprehensive understanding of customer success principles.
- •Strong understanding of MariaDB features, architecture, and common use cases in enterprise solutions.
Required skills
Customer SuccessAccount Management