Tech Lead - Forward Deployed Engineering
MagicalWorkflow Automation company
RemoteLead
Coatue
Greylock
Bain Capital Ventures
Lightspeed
SV Angel
Blank Ventures
Software Engineering
About the role
TL;DR
Lead technical deployments and solve complex customer challenges for an AI agent platform.
- •Magical is building an agentic AI platform to bring "AI employees" into the workplace.
- •This role is for a Tech Lead to raise the technical bar across the Forward Deployed Engineering team and tackle complex customer and platform challenges.
- •Key Responsibilities Lead complex, high-risk customer deployments and get hands-on with implementation.
- •Diagnose and solve difficult issues across customer environments, integrations, and agent performance.
- •Coach and mentor junior Forward Deployed Engineers, improving team judgment and execution.
- •Partner with Product and Engineering to identify platform-level gaps and translate customer challenges into reusable capabilities.
- •Improve team practices for testing, observability, debugging, and incident response.
- •Requirements Significant experience in a hands-on technical role like software engineering or solutions engineering.
- •Experience as a technical lead or senior individual contributor on complex, customer-facing deployments.
- •Exceptional problem-solving skills and ability to bring structure to ambiguous situations.
- •Strong technical judgment and ability to influence and lead other engineers.
- •Deep curiosity about AI agents, prompting, and multi-agent systems.
Required skills
PythonLangChainOpenAI APITechnical LeadershipAWSDockerKubernetesGit
Nice-to-have skills
JavaScriptLLMs
Domain expertise
aiproductivity
Benefits & perks
Equity, Unlimited PTO, Team offsites
Tech stack
PythonJavaScriptOpenAI APILangChainAWSDockerKubernetesGit