Sr. Business Analyst, Salesforce
Lyra HealthMental Health company
United StatesSenior
Salesforce Ventures
Coatue
Addition
Greylock Partners
IVP
Dragoneer
Operations & StrategyNew
About the role
TL;DR
Lead technology projects and Salesforce solutions for business needs.
- •About Lyra Health Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships.
- •The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency.
- •Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs.
- •Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
- •Responsibilities Lead the planning and execution of business-critical technology projects, delivering them on time, within budget, and to a high standard of quality.
- •Partner with Sales, Sales Ops, Finance, Legal, Product Management, Operations, Data, and Engineering to objectively assess business needs, gather feedback, and recommend effective solutions.
- •Lead requirements sessions with business stakeholders, using creative tools and techniques to capture requirements and use cases.
- •Translate business requirements into clear, detailed functional specifications and designs that support scalable technical solutions.
- •Manage the delivery of Salesforce solutions, including configuration, customization, and integration with other systems, with a focus on our custom billing and revenue cycle applications.
- •Develop and manage project plans, including timelines, budgets, resources, and risks, and report on progress, risks, and issues to stakeholders and senior leadership.
- •Drive technical integration projects by identifying needs, securing commitments, tracking deliverables, and managing documentation and communication.
- •Identify operational gaps and opportunities for process improvement and automation.
- •Ensure projects comply with company policies, procedures, and standards.
- •Troubleshoot and resolve issues reported by end users, and provide ongoing support Qualifications 5+ years of experience in enterprise systems or IT, delivering and supporting application services and managing revenue operations and finance technology projects.
- •Experience implementing and supporting Salesforce Sales Cloud and Service Cloud, including configuration, customization, and user administration.
- •Experience with order-to-cash processes, including Salesforce CPQ or Revenue Cloud.
- •Experience with healthcare revenue cycle processes, including Billing, claims submission to health plans, denial management, and collections, ideally supported through Salesforce.
- •Strong knowledge of sales, finance, and accounting processes and standards, including revenue recognition.
- •Proven ability to elicit complex business requirements from both business and technical audiences, in settings large and small.
- •Excellent project management skills, including the ability to manage multiple projects concurrently, work independently, and meet tight deadlines.
- •Strong leadership and collaboration skills, with the ability to work effectively with stakeholders at all levels.
- •Excellent communication skills, with the ability to present information clearly and concisely.
- •A structured approach to problem solving: you quickly evaluate issues, identify root causes, assess impact, and develop action plans and resolution options.
- •A strong drive to learn business processes deeply and apply that domain knowledge to your requirements.
- •Preferred Qualifications Bachelor’s degree in Finance, Accounting, Computer Science, Information Systems, or a related field.
- •Salesforce Administrator certification or other Salesforce certifications.
- •Scrum, Agile, or project management certification.
Required skills
SalesforceRevenue OperationsProject Management
Nice-to-have skills
AgileScrum
Domain expertise
healthcare
Tech stack
SalesforceJiraConfluenceExcelPowerPoint
