Manager, Onboarding
Luxury PresenceReal Estate company
Austin, United StatesManager
Bessemer Venture Partners
TriplePoint Capital
NextEquity Partners
GSBackers
Adam Mills
Jade Mills
Operations & Strategy
About the role
TL;DR
Lead the onboarding team to ensure a seamless client launch experience.
- •Luxury Presence is seeking a Manager of Onboarding to lead the team responsible for guiding clients through their initial experience with the company, from kickoff to launch.
- •This role is crucial for setting the tone for client relationships.
- •Key Responsibilities Lead and develop a team of Onboarding ICs.
- •Monitor key metrics and take proactive action.
- •Manage client escalations with urgency and good judgment.
- •Drive quarter-over-quarter improvement in key performance indicators.
- •Partner cross-functionally to eliminate friction and close feedback loops.
- •Requirements 3+ years in a client-facing operations, onboarding, or implementation role. 1+ years managing and leading a team in a metrics-driven environment.
- •Proven track record of hitting team targets and improving performance.
- •Comfort building and tracking KPIs in spreadsheets or BI tools.
Required skills
Project ManagementCustomer OnboardingImplementation ManagementTeam ManagementCoachingCRMExcel
Nice-to-have skills
Product ManagementCustomer Success
Domain expertise
proptech
Tech stack
ExcelPowerPointCRMProject Management