Customer Support Engineer
LumAppsEnterprise Software company
Tassin / Los Angeles / Demi / Lune, FranceMid
Software Engineering
About the role
TL;DR
Provide technical support, diagnose issues, and assist customers with LumApps platform features.
- •LumApps is seeking a Customer Support Engineer to provide accurate and diligent support to customers, diagnose product defects, and identify customer needs.
- •This role involves working with a global team to ensure customer satisfaction and platform improvement.
- •Key Responsibilities Respond to customer requests accurately and diligently via email or ticket.
- •Organize and conduct remote sessions to diagnose and identify product defects.
- •Identify customer needs and help customers understand/use the platform's features.
- •Prioritize and manage multiple requests in parallel, escalating as needed.
- •Follow up with Premium Support customers as a privileged point of contact.
- •Requirements Organizational skills and attention to detail.
- •Good interpersonal skills, impeccable spelling, clear and structured written expression.
- •Overflowing empathy, to understand and respond to customers' technical questions and problems.
- •Proven autonomy and team spirit.
- •Fluent in French (C2) & English (B2), both written and spoken.
- •Knowledge of Gsuite/ solutions and the Python programming language would be a plus.
- •Familiarity with REST API.
Required skills
REST APIPython
Domain expertise
productivity
Benefits & perks
Hybrid work model, RTT days, Meal vouchers, Free snacks & coffee, Yoga classes, Supportive parental leave and family moments, Health insurance, Afterworks, team celebrations & seasonal parties, Equipment of your choice, French & English lessons, professional development & access to Leeto CSE, Phone & Home Internet costs reimbursement, Private health care package, Cafeteria benefits, Creative Allowance, Home office set-up reimbursement, Personal Learning & Development Budget, 26 days of annual leave/year, 2 Mental Health days off per year
Tech stack
REST APIPython