Customer Success Manager, Industrials
LumafieldIndustrial CT company
Boston, United StatesMid
Lux Capital
Kleiner Perkins
DCVC
Spark Capital
IVP
Matter Venture Partners
Sales & Account Management
About the role
TL;DR
Own customer relationships, drive value, and ensure success for industrial clients using Lumafield's advanced manufacturing technology.
- •Lumafield is upgrading manufacturing with advanced CT scanning and AI-driven tools.
- •This role focuses on ensuring customers maximize value from Lumafield's solutions.
- •Key Responsibilities Own customer relationships, revenue, contracts, and outcomes.
- •Partner with engineering, quality, and operations teams to drive improvements.
- •Project manage the delivery and adoption of Lumafield's technical solutions.
- •Identify, track, and quantify business impact and ROI.
- •Manage renewals, mitigate churn, and uncover expansion opportunities.
- •Requirements B.S. degree in Engineering. 8+ years of experience in engineering/manufacturing and client-facing roles.
- •Passion for Lean, process improvement, and manufacturing technology.
- •Excellent communication skills, adaptable to various organizational levels.
- •Commercial business exposure and understanding of budget cycles.
- •Ability to create and deliver executive-level presentations.
- •Highly organized and adaptable to a fast-scaling startup environment.
Required skills
Project Management
Nice-to-have skills
Program Management
Domain expertise
automotiveaerospacedefense
Tech stack
Computer Vision