Technical Support Engineer, L2
LucidLinkCloud File company
RemoteMid
Headline
Bain Capital Ventures
Brighton Park Capital
Baseline Ventures
Adobe Ventures
S28 Capital
Software Engineering
About the role
TL;DR
Provide L2 technical support for LucidLink's cloud file streaming platform.
- •As a Technical Support Engineer (Level 2) at LucidLink, you will be the primary point of contact for customers, troubleshooting issues related to our cloud networking product and answering technical inquiries.
- •You will play a key role in a newly formed support team, contributing to decision-making and processes.
- •Key Responsibilities Promptly answer, triage, and escalate inbound support requests.
- •Troubleshoot customer issues related to LucidLink's cloud networking product.
- •Collect debug information (logs, memory dumps) to aid problem-solving.
- •Analyze customer usage and provide feedback to business and development teams.
- •Maintain a positive and empathetic attitude towards customers.
- •Requirements At least 2 years of experience in Technical Support or a similar role.
- •Fluent English (written and spoken).
- •Experience supporting products in macOS, Windows, and Linux environments.
- •Experience reproducing client issues and leading debug sessions.
- •Knowledge in cloud environments (e.g., AWS), networking, and storage.
Required skills
LinuxAWSBash
Nice-to-have skills
PythonJavaScript
Domain expertise
developer-toolsproductivity
Benefits & perks
Flexible PTO, Competitive salary, Stock options, Full health coverage
Tech stack
LinuxAWSPythonJavaScriptBash