Developer Success Engineer
LiveKitReal-time Communication company
RemoteMid
Index Ventures
Salesforce Ventures
Altimeter Capital
Redpoint Ventures
Hanabi Capital
Software Engineering
About the role
TL;DR
Support developers using LiveKit, advocate for customers, and provide guidance and support.
- •This role focuses on supporting developers using LiveKit, advocating for customers, and providing guidance and support.
- •Key Responsibilities Support and work directly with developers and teams building with LiveKit Triage, file, and fix bugs, respond to support tickets, and update documentation Collaborate and support community efforts, specifically around technical issues Regularly meet with and follow up with LiveKit customers to ensure their continued success Partner closely with Sales, BD, and Partnerships teams on strategy and support them in customer conversations Requirements A practicing engineer with demonstrated ability to build, ship, and debug production software Comfortable working across an unfamiliar codebase to diagnose and resolve customer issues A clear written and verbal communicator who can adapt your message to technical and non-technical audiences Curious, fast-learning, and energized by ambiguity Customer-focused
- •you feel the difference between solving a ticket and solving the underlying problem
Required skills
JavaScriptNode.jsReactGitLinuxCustomer Service
Nice-to-have skills
A/B TestingProduct ManagementAgileScrumKanban
Benefits & perks
Competitive salary and equity package, Health, dental, and vision benefits, Flexible vacation policy
Tech stack
JavaScriptNode.jsReactGitLinux