Senior Support Engineer
LiteLLMAI Infrastructure company
IndiaSenior
Y Combinator
Gravity Fund
Pioneer Fund
Software Engineering
About the role
TL;DR
Drive customer success by solving technical issues and improving the product.
- •LiteLLM is seeking a Senior Support Engineer in India to manage the support queue and ensure customer success.
- •This role requires a deep technical understanding of the LiteLLM product.
- •Key Responsibilities Own the support queue and address tickets to drive customer success Diagnose customer issues and solve for the root cause Reproduce customer issues in their specific environments Submit pull requests for bug fixes and improvements Act as the technical voice of the customer back to engineering Requirements Technical depth and familiarity with the LiteLLM product Obsessed with solving root causes rather than patching over problems Metrics-driven and hardworking, ready to handle a high volume of tickets A strong bias toward understanding problems deeply
Required skills
Customer Success
Domain expertise
developer-tools