IT Operations Manager
LidoLiquid Staking company
RemoteManager
Andreessen Horowitz
Paradigm
Coinbase Ventures
Jump Trading
Semantic Ventures
ParaFi Capital
About the role
TL;DR
Lead IT support operations and ensure reliable technical support for the organisation.
- •Lido Labs Foundation seeks an IT Operations Manager to lead IT support operations and ensure reliable technical support.
- •Key Responsibilities Lead IT support operations and ensure timely, consistent, and high-quality support.
- •Oversee the support team’s workflows, service standards, documentation, and escalation processes.
- •Identify recurring issues and implement long-term solutions that improve reliability and reduce support burden.
- •Create, maintain, and enforce IT policies related to device usage, software, access, support processes, and operational standards.
- •Work closely with DevOps, SecOps, and other internal service teams to resolve complex technical issues requiring cross-functional expertise.
- •Requirements 5+ years of experience in IT support, IT operations, or IT management, ideally within a remote-first or distributed organisation.
- •Experience managing or coordinating a support team, service desk, or internal IT function.
- •Strong troubleshooting ability across common operating systems, end-user devices, productivity tools, SaaS platforms, and access-related issues.
- •Good understanding of networking fundamentals, including VPNs, DNS, IP configuration, connectivity issues, and common remote-working setups.
- •Technical proficiency across operating systems, APIs, SaaS solutions, device management, and IT administration tools.
Required skills
Vendor ManagementProject Management
Benefits & perks
Remote contribution, Competitive compensation, Flexible schedule, Support for education, Equipment and co-working reimbursement, Opportunities to attend overseas conferences and ecosystem events