Customer Outcomes Manager
LeanTaaSHealthcare Operations company
RemoteSenior
Insight Partners
Goldman Sachs
Bain Capital
Sales & Account Management
About the role
TL;DR
Maximize customer value through deep relationships and operational insights.
- •As a Customer Outcomes Manager, you will focus on maximizing the value our customers realize through our product suite by understanding their operational needs and developing deep relationships with their leaders.
- •Key Responsibilities Establish and maintain strong relationships with customer executive teams Articulate the benefits of our products to a variety of stakeholders Help refine our product vision and strategy Ensure our newest product enhancements are adopted at your customer sites Advise your customers on how to solve all operational challenges they face Requirements Bachelor's degree in health sciences, engineering, business administration, or related field 5+ years of professional experience in a client
- •or customer-facing role within the healthcare industry A drive to constantly learn and improve A results-driven attitude and willingness to take accountability Excellent communication and organizational skills
Required skills
Customer ServiceProject Management
Nice-to-have skills
Business OperationsProduct Management
Domain expertise
healthcare
Benefits & perks
Competitive compensation package, 401(k) Match, Comprehensive healthcare benefits, Generous Paid Time Off and Parental Leave, Monthly reimbursement for Skill Building, Monthly reimbursement for Wellness, Transportation, and/or Home Office, Education Reimbursement for select courses/programs