Business Banking Specialist II
LeadBanking-as-a-Service company
Kansas City, United StatesMid
Greycroft
Ribbit Capital
Coatue
Khosla Ventures
Andreessen Horowitz
ICONIQ
Operations & Strategy
About the role
TL;DR
Support business banking and payments for partners and clients.
- •We are seeking a Business Banking Specialist II to join our team.
- •This client-facing, operations-focused role supports business banking and payments across the Bank’s partnership and traditional community bank (TCB) clients and high-risk inbounds, with a strong emphasis on responsive servicing, accurate documentation, and channel management.
- •Key Responsibilities Support partners, traditional community bank clients, and more complex business account requests across multiple communication channels, providing clear and timely responses Take lead responsibility for external partner support channels and shared servicing queues, coordinating intake, prioritization, and follow-through across Business Banking and Client Onboarding workflows Prepare documentation and facilitate due diligence activities for Payments Program enrollments, including business online banking and payment origination access, user maintenance, and related account updates Handle servicing requests, including account maintenance, access changes, fee research, product updates, and general service inquiries, collaborating with internal teams and providing guidance on established processes where appropriate Maintain workflow visibility through task management systems and collaborate cross-functionally with Banking Operations, Program Management, Compliance, and related teams to resolve issues and move requests forward.
- •Requirements 2-3+ years of banking experience, including experience in business or commercial account servicing; exposure to business banking, treasury/cash management, or payments-focused work is preferred.
- •Working knowledge of business banking and payments products, including online banking, ACH and wire origination, MRDC/RDC, Positive Pay, and related control and limit structures, with a willingness to deepen expertise over time.
- •Strong written and verbal communication skills, with the ability to tailor tone and terminology for clients and internal stakeholders across multiple channels
Required skills
Account ManagementCompliance Management
Domain expertise
fintech
Benefits & perks
Competitive compensation, Medical, Dental, Vision, Life, 401k Matching, Paid parental leave, Flexible vacation policy