Director, Customer & Community Marketing
Knox SystemsRegulatory Compliance company
Remote$140K-$170KDirector
Felicis Ventures
M12
B Capital
Microsoft's Venture Fund
Okta Ventures
MongoDB Ventures
MarketingNew
About the role
TL;DR
Leads customer marketing and engagement programs to drive customer success and advocacy.
- •About Knox Knox runs the largest Federal & DoW managed cloud, building and operating secure cloud and AI environments that support the U.S. government’s most critical missions
- •from national security and public safety to essential public services.
- •Our customers rely on Knox to deploy production systems that meet the highest standards for security, reliability, and compliance.
- •Work at Knox is high-impact and purpose-driven.
- •The problems we solve are high-stakes, the expectations are high, and the results are visible.
- •Speed, rigor, and trust matter here
- •because the environments we secure cannot fail.
- •Your contributions are visible, your expertise is relied upon, and the impact of your work is immediate and measurable.
- •We operate at federal scale, securing some of the most sensitive government environments in the country
- •because the systems we build must perform without fail.
- •The Role The Director of Customer and Community Marketing leads the day-to-day execution of Knox’s customer marketing and engagement programs, helping customers share their successes, connect with relevant audiences, and get more value from their relationship with Knox.
- •Reporting to the VP Customer Marketing & Engagement, you will translate marketing priorities into practical plans, campaigns, and customer experiences.
- •This is a hands-on role responsible for creating content, managing timelines and approvals, coordinating stakeholders, and delivering programs from intake through launch and follow-up.
- •A core responsibility is managing Knox’s customer go-to-market launch program, turning customer FedRAMP milestones into joint announcements, customer stories, events, webinars, and opportunities to connect with government buyers.
- •You will manage the work while keeping customer participation simple and efficient.
- •You will partner with Sales, Marketing, Customer Success, Product, and leadership to deliver consistent customer communications and programs that support retention, expansion, and advocacy.
- •Responsibilities Customer Launches, Campaigns and Advocacy ● Manage customer launch and campaign plans, calendars, deliverables, and approvals aligned with marketing priorities, FedRAMP milestones, and marketplace readiness. ● Coordinate messaging across Marketing, Sales, and Customer Success, and develop reusable assets, including joint press releases, social announcements, customer stories, and video interviews. ● Manage customer participation in KnoXchange, from outreach and preparation through promotion and follow-up; partner with Sales and leadership to facilitate introductions to the Knox Federal Advisory Board, and senior federal leaders. ● Create and maintain reusable customer assets, including press releases, and customer stories; partner with digital marketing to publish, distribute, and optimize content for search visibility and credibility with federal buyers. ● Maintain intake forms, templates, and playbooks that streamline content development and delivery while minimizing customer effort.
- •Customer Engagement ● Deliver customer communications and key-account engagement programs that strengthen satisfaction, retention, and loyalty. ● Lead Voice of the Customer activities, translating feedback into insights and actions for relevant teams. ● Build relationships with customer marketing teams, program contacts, and advocates. ● Coordinate executive participation, meeting preparation, and follow-up with account owners and executive sponsors.
- •Retention and Expansion Support ● Surface customer interest, feedback, and engagement signals that may indicate expansion, cross-sell, or upsell opportunities, and share them with Sales and Customer Success ● Partner with Sales and Customer Success to execute account engagement campaigns and provide customer stories, references, and content that support renewals and expansion ● Build and run customer lifecycle communications that support adoption, ongoing engagement, and renewal readiness Cross Functional Coordination ● Manage project timelines, customer approvals, and handoffs across Marketing, Sales, Customer Success, Support and external agency partners. ● Keep stakeholders informed of progress, resolve delivery issues, and escalate risks or decisions that require leadership input Measurement and Reporting ● Maintain dashboards and program reports covering launch delivery, campaign engagement, content performance, customer participation, and advocacy activity ● Review results with the VP Marketing & Communications and recommend program improvements.
- •Partner with Sales and Customer Success to understand how programs contribute to retention, renewals, expansion, and satisfaction using shared revenue and customer health metrics Required Qualifications ● 5-7+ years of demonstrated success in B2B customer marketing, customer engagement, customer success that drive customer engagement, retention, and growth. ● Hands-on experience creating customer content and managing co-marketing programs, including press releases, customer stories, references, events, webinars, and advisory activities ● Strong project management skills, with the ability to manage multiple customer programs, deadlines, approvals, and cross-functional dependencies ● Experience using marketing, sales, and collaboration tools—including HubSpot, FullEnrich, Monday.com, LinkedIn, Sprout Social, Google Analytics, Webflow, Slack, and Teams—to manage customer data, campaigns, workflows, and reporting. ● Ability to analyze and report program performance, communicate results clearly, and apply findings to improve outcomes ● Excellent writing, editing, and customer communication skills, with close attention to detail ● Ability to work independently, prioritize within established goals, and collaborate in a fast-paced, dispersed environment Hiring Requirement: Due to the nature of our work with federal government clients and compliance with applicable regulations, this position requires U.S. citizenship.
- •Dual citizenship is not permitted for this role.
- •Candidates must be able to provide documentation verifying sole U.S. citizenship status as part of the background check process.
- •Any offer of employment is contingent upon the successful completion of all required pre-employment screenings, including a background check, in accordance with applicable laws and government contract requirements.
- •Benefits & Perks Knox offers a competitive employee benefits package including Medical, Dental, Vision, Life & Disability, unlimited PTO, and an employee funded 401k plan.
- •Please note, benefits are subject to change.
- •Compensation Range: $140k-$170k, variable annual bonus, and equity We are an Equal Opportunity Employer.
- •We celebrate diversity and are committed to creating an inclusive environment for all employees.
- •Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.
- •Knox is proud to support veteran hiring
- •we encourage veterans and transitioning service members to apply and welcome the unique skills and experience you bring.
Required skills
Customer SuccessContent MarketingProject ManagementB2B SalesHubSpotMonday.comGoogle Analytics
Nice-to-have skills
Product MarketingCommunity ManagementSlack
Domain expertise
governmentdefense
Benefits & perks
Medical, Dental, Vision, Life & Disability, Unlimited PTO, 401k
Tech stack
HubSpotMonday.comGoogle AnalyticsSlack