Sr. Lead Engineer - Customer Agent
KlaviyoCRM, Email company
Boston, United States$216,000 - $324,000 USDLead
Employee Stock Option Fund
Irving Investors
Data & AI
About the role
TL;DR
Lead AI Engineer to build and scale Klaviyo's conversational AI Customer Agent.
- •Join Klaviyo as a Senior Lead Engineer to build Customer Agent, a conversational AI system that enables brands to interact with customers at scale.
- •This role is central to Klaviyo's AI-powered customer engagement vision.
- •Key Responsibilities Lead the architecture, design, and implementation of Customer Agent's core platform and AI capabilities.
- •Drive technical strategy and long-term system evolution for conversational AI experiences.
- •Build and ship complex AI-powered product features, balancing speed, quality, and reliability.
- •Partner closely with Product, Design, Data Science, and Engineering leaders to define product direction.
- •Make critical technical decisions around agent architectures, orchestration frameworks, and retrieval systems.
- •Requirements 12+ years of software engineering experience building and operating production systems at scale.
- •Significant experience designing and shipping customer-facing AI-powered products or agentic systems.
- •Strong backend engineering and distributed systems fundamentals.
- •Demonstrated expertise with modern AI architectures, including LLM-powered applications and agent workflows.
- •Proven ability to lead complex, multi-quarter technical initiatives involving multiple teams.
Required skills
LLMsLangChainPythonMicroservicesKubernetesDockerAWSGoogle CloudAzurePostgreSQLMySQLRedisElasticsearch
Nice-to-have skills
OpenAI APIAnthropic APIGemini APITensorFlowPyTorchscikit-learn
Domain expertise
ecommerceaiproductivity
Tech stack
PythonJavaScriptTypeScriptLLMsLangChainOpenAI APIAnthropic APIGemini APITensorFlowPyTorchscikit-learnKubernetesDockerAWSGoogle CloudAzurePostgreSQLMySQLRedisElasticsearchGitLinuxJiraConfluenceREST APIgRPCWebSockets