Tech Support Engineer
KeyloopAutomotive Retail company
Prague, Czech RepublicMid
Francisco Partners
Software Engineering
About the role
TL;DR
Provide Tier 3 technical and software support for Keyloop's technology.
- •You will be part of Technical Services, providing Tier 3 support for technical and software support cases related to Keyloop's technology.
- •You will be highly analytical and an excellent problem solver, uncovering not only the problem but also its root cause.
- •Key Responsibilities Analyze and resolve complex product issues using analytical, technical, or programming skills.
- •Document solutions and produce written guidance on resolution steps following the Knowledge Centric Service (KCS) process.
- •Collaborate with Engineering and Technical Escalation team colleagues to implement performance improvements.
- •Perform initial troubleshooting for Platform services, including necessary rollbacks and restores.
- •Create, maintain, and enhance monitoring, alerting, and debugging capabilities.
- •Requirements Excellent problem-solving skills and highly analytical.
- •Ability to work across global teams and with different cultures across time zones.
- •Excellent written and verbal communication skills.
- •A background in development or providing software support.
- •Demonstrable team working experience.
Required skills
C++Java.NETJenkins
Tech stack
C++Java.NETJenkins