Customer Experience Engineer
KetchData Privacy company
Bangalore, IndiaMid
Acrew Capital
CRV
Silicon Valley Bank
Ridge Ventures
super{set}
Western Technology Investment
Software Engineering
About the role
TL;DR
Engineer responsible for customer technical issue resolution and platform guidance.
- •Ketch is an early-stage startup focused on data privacy and cybersecurity.
- •This role involves being the initial technical point of contact for customers, troubleshooting issues, and ensuring a positive end-to-end customer experience.
- •Key Responsibilities Facilitate the complete end-to-end customer experience.
- •Oversee and run the resolution of critical technical issues.
- •Research, document, and prioritize customer issues.
- •Provide expert guidance on deploying, scaling, and maintaining applications on the Ketch platform.
- •Work closely with engineering and product teams to advocate for customer needs.
- •Requirements Must be located in Bengaluru.
- •QA engineering background strongly preferred.
- •Prior experience working directly with customers or internal stakeholders in a support, implementation, or escalation capacity.
- •Proficient in debugging, QA testing, and diagnosing issues in pre-existing solutions.
- •Strong expertise in RESTful and SOAP APIs.
- •Proficient in scripting languages such as Python, JavaScript, or Ruby.
- •Adept at utilizing Postman to test and troubleshoot APIs.
- •Working knowledge of HTML5, CSS3, JavaScript, and front-end frameworks.
- •Must be available to work a few late evening hours to overlap with US business hours.
Required skills
PythonJavaScriptREST APIPostman
Nice-to-have skills
RubyReactAngularVue.jsReact NativeFlutterOAuthMySQLPostgreSQLMongoDB
Domain expertise
cybersecurity
Tech stack
PythonJavaScriptRubyREST APIPostmanReactAngularVue.jsReact NativeFlutteriOSAndroidOAuthOracleMySQLPostgreSQLMongoDBS3