Agent Product Manager
KastleMortgage Servicing company
San Francisco, United StatesSenior
Y Combinator
Commerce Ventures
Product
About the role
TL;DR
Partner with customers to guide AI deployments and ensure successful product adoption.
- •You're joining at an inflection point.
- •Our usage has grown 40x in the last 6 months and our Agent Product and Success team is a high impact group that shapes how customers use and gain value from our product.
- •Key Responsibilities Own deployments end-to-end: scope requirements, customize agents, define success metrics, manage the roadmap, and drive customers from signed contract through full production adoption Serve as a strategic thought partner to C-suite and senior executives at major servicers and banks
- •shaping AI roadmaps, leading steering forums, and driving the decisions that determine how AI gets deployed across their operations Translate customer requirements into production-grade AI systems
- •working directly with engineering to build, test, and iterate on agents handling millions of customer interactions Monitor account health through usage telemetry, surface risk early, and execute retention and expansion plays before problems escalate Build durable executive relationships and lead high-stakes conversations around compliance risk, operational redesign, systems integration, and borrower experience transformation Requirements We're looking for people who have owned complex, high-stakes engagements and are ready to move from advising on strategy to being accountable for its execution.
- •Strong candidates typically come from one of these backgrounds: Technical Product Managers or Solutions Engineers, Early-stage operators or former founders, Engagement Managers or Senior Consultants from MBB consulting firms.
Required skills
Product ManagementAgileCustomer SuccessProduct AnalyticsCompetitive AnalysisProduct StrategyGo-to-MarketFeature PrioritizationBusiness DevelopmentSalesAccount ManagementB2B SalesRevenue OperationsNegotiation
Nice-to-have skills
A/B TestingRoadmappingOKRsDesign ThinkingWireframingPrototypingProgram ManagementProject ManagementCustomer OnboardingImplementation Management
Domain expertise
fintech
Benefits & perks
Free MLO training and support, Robust medical, vision, & dental coverage, 401(K) plan offering, Paid Company Meals, Company offsites to get to know the team