Live Operations Specialist
KabamMobile Gaming company
Vancouver, CanadaMid
Intel
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Alibaba Group
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Operations & Strategy
About the role
TL;DR
Support the execution, analysis, and optimization of live features, events, and commercial promotions.
- •The Live Operations Specialist supports the execution, analysis, and optimization of live features, events, and commercial promotions that engage and retain players.
- •Key Responsibilities Build and execute offers, events, and promotion plans to help achieve monthly goals and target metrics for the studio team.
- •Monitor live product health and track revenue performance, surfacing insights to senior specialists and managers.
- •Work as a key part of the live ops/econ team to come up with pricing strategies for offers and services that optimally drive user spend.
- •Analyze player behaviour and event performance using internal metrics and business intelligence tools (e.g Tableau).
- •Coordinate with Product, Economics, Marketing, Community, and Player Retention (Px) to ensure timely communication and accurate execution of live operations calendars.
- •Requirements Post-Secondary education in related field. 3+ years of experience in game design, live operations or related field.
- •Basic understanding of SPARX; familiar with key tools (gacha, gamestore, events, etc.) and capable of executing upon those events from scratch.
- •Familiar with the Live Ops workflow at Kabam and integrations with others disciplines.
- •Familiar with top grossing F2P games and F2P LO design & system trends.
- •Introductory knowledge of data use within our game (ie. can read common dashboards on tableau; can develop basic insights on how events and offers impact the game).
- •Able to request and implement localization (LOC).
Required skills
TableauBusiness OperationsProject Management
Domain expertise
gaming
Tech stack
Tableau