Customer Success Manager
JumpCloudIdentity and company
Bangalore, IndiaMid
Sapphire Ventures
BlackRock
General Atlantic
Foundry Group
Ridge Ventures
OpenView
Sales & Account Management
About the role
TL;DR
Oversee a $3M+ Book of Business for US customers in the Commercial sector.
- •The Customer Success Manager will oversee a $3M+ Book of Business for US customers in the Commercial sector.
- •This role is fully remote and covers US working hours.
- •Key Responsibilities Develop deep, strategic relationships with customers, understanding their unique business needs and crafting tailored Success Plans that drive measurable outcomes Lead customer onboarding initiatives, ensuring a seamless integration process and swift time to value for clients Proactively monitor customer health, identifying and addressing potential risks with minimal oversight, while leveraging internal resources as needed Requirements Minimum 7 years of customer facing experience at a Saas company, with a strong background in customer success or account management, ideally serving US markets Technical acumen in the field of IT preferred (i.e.
- •User Access Management, authentication, device management, MDM, security, system administration, etc) Exceptional organizational skills with the ability to manage multiple high-value accounts simultaneously
Required skills
Customer SuccessAccount Management