Client Operations Manager
JanuaryDebt Resolution company
New York, United StatesManager
IA Ventures
Brewer Lane Ventures
Third Prime
Reciprocal Ventures
Upper90
Shrug Capital
Operations & Strategy
About the role
TL;DR
Transform enterprise client collections and create operational dependencies.
- •As our Client Operations Manager, you'll transform how enterprise clients run collections while creating operational dependencies that lock in our advantage.
- •Key Responsibilities Build and lead a high-performing operations team Design and implement operational excellence Drive technical problem-solving at scale Strengthen cross-functional partnerships Create scalable foundations for growth Requirements 3+ years managing technical operations or support teams Proven track record of developing individual contributors into higher performers Background managing client-facing operations in B2B SaaS or fintech environments
Required skills
Engineering ManagementTechnical LeadershipStrategic PlanningProject Management
Nice-to-have skills
SQLA/B TestingOKRsDesign ThinkingWireframing
Domain expertise
fintech