Customer Success Manager
IntercomAI & company
Sydney, AustraliaMid
Bessemer Venture Partners
Index Ventures
ICONIQ Growth
Kleiner Perkins
Google Ventures
Social Capital
Sales & Account Management
About the role
TL;DR
Help customers adopt and embed Fin's suite, extracting real value, and scaling processes.
- •As a Customer Success Manager, you'll help customers adopt and embed Fin's suite, extracting real value, and scaling processes so more businesses succeed, more reliably.
- •Key Responsibilities Drive broad product adoption, with special focus on Fin and AI-powered features.
- •Design, implement, and iterate on engagement strategies and playbooks that can scale across customer segments.
- •Own implementation and onboarding conversations for your customers, ensuring they are being set up for success from Day 1.
- •4+ years in a customer-facing role in SaaS / technology / product success or similar, with a track record of supporting complex customer needs.
- •Strong interest in / experience with AI & automation support tools; ability to explain AI/Fin features and use cases to customers, and help them build workflows around them.
- •Excellent communication skills: can break down complex product and technical topics clearly for different audiences (executives, operations, support leaders).
Required skills
Customer Success
Domain expertise
fintech
Benefits & perks
Competitive salary and equity in a fast-growing start-up, Catered lunch every weekday, plus a fully stocked kitchen, Regular compensation reviews - we reward great work!, Unlimited access to AI tools; experimentation & building is encouraged & celebrated, Flexible paid time off policy, Healthcare stipend towards private health insurance for you and your partner/spouse, MacBooks are our standard, but we also offer Windows for certain roles when needed