Customer Success Manager
InfluurInfluencer Marketing company
Miami, United StatesSenior
Point72 Ventures
HTwenty Capital
Sofia Vergara
Thalía
Daniel Gutenberg
Magma Partners
Sales & Account Management
About the role
TL;DR
Guide clients through digital account setup and product usage.
- •We need a senior Customer Success Manager to guide clients through digital account setup, e-signature and contracting flows, and day-to-day use of Pulse.
- •Key Responsibilities Manage influencer or creator campaigns end to end.
- •Experience managing digital accounts end to end: onboarding, adoption, renewals, and churn reduction.
- •Comfort guiding clients through digital signature and contracting workflows.
- •Familiarity with CMS platforms and the ability to explain product functionality to non-technical users.
- •Experience shifting clients from a 'we'll handle it' service mindset to a self-serve product mindset.
- •Requirements 2+ years managing influencer or creator campaigns end to end.
- •Experience managing digital accounts end to end: onboarding, adoption, renewals, and churn reduction.
- •Comfort guiding clients through digital signature and contracting workflows.
- •Familiarity with CMS platforms and the ability to explain product functionality to non-technical users.
- •Experience shifting clients from a 'we'll handle it' service mindset to a self-serve product mindset.
Required skills
Customer SuccessAccount Management
Domain expertise
martech
Benefits & perks
equity