Enterprise Customer Success Manager
hyperexponentialPricing Decision company
New York, United States$141,750 - $157,500Senior
Andreessen Horowitz
Battery Ventures
Highland Europe
Sales & Account Management
About the role
TL;DR
Drive adoption and value for enterprise insurance clients using hx's AI platform.
- •As an Enterprise Customer Success Manager at Hyperexponential (hx), you will be a strategic partner to large insurance clients, driving adoption of hx's AI-powered platform to achieve measurable business outcomes.
- •You will own account health, renewals, and expansion, acting as a trusted advisor to senior stakeholders.
- •Key Responsibilities Act as a strategic partner to complex US enterprise insurance customers.
- •Own account health and commercial performance, including renewals and expansion.
- •Lead high-impact customer engagements like QBRs and executive workshops.
- •Capture customer feedback and translate it into product roadmap recommendations.
- •Partner cross-functionally with Sales, Product, and Delivery teams.
- •Requirements Managed and grown complex enterprise SaaS accounts, driving outcomes and renewals.
- •Executed proactive renewal and expansion strategies for high net revenue retention.
- •Led senior executive customer interactions and influenced decision-making.
- •Worked cross-functionally with Sales, Product, and Delivery teams.
- •Demonstrated strong commercial and analytical acumen.
Required skills
Customer SuccessAccount ManagementEnterprise SalesSalesforceHubSpotExcelPowerPointLLMs
Domain expertise
insurtechfintechai
Benefits & perks
Training budget, Medical insurance, Dental insurance, Vision insurance, Mental health support, Access to One Medical, Flexible vacation policy, Pet discount plans, Retirement plan (401K), Discount programs, Top-spec equipment, Equity
Tech stack
PythonJavaScriptNode.jsReactAWSGoogle CloudAzureTerraformDockerKubernetesCI/CDGitLinuxJiraConfluenceFigmaPostmanSwaggerOpenAPIREST APIExcelPowerPointSalesforceHubSpotLLMs