Customer Success Manager
hyperexponentialPricing Decision company
New York, United States$111,150 - $135,850Mid
Andreessen Horowitz
Battery Ventures
Highland Europe
Sales & Account Management
About the role
TL;DR
Drive customer value and build strategic relationships for an AI-powered insurance platform.
- •As a Customer Success Manager at Hyperexponential, you will be instrumental in ensuring our largest enterprise clients achieve sustained value from our AI-powered insurance platform.
- •You will build trusted relationships with senior stakeholders, drive adoption, and contribute to product and commercial decisions.
- •Key Responsibilities Partner with US insurance customers to understand their goals and drive value from hx.
- •Own customer health, tracking adoption, risks, and actions.
- •Support renewal and expansion planning by identifying needs and commercial signals.
- •Lead customer engagements such as QBRs and value reviews.
- •Capture customer feedback and share it with internal teams.
- •Requirements Experience building trusted relationships with senior customer stakeholders.
- •Experience supporting renewals, risk management, or expansion conversations.
- •Experience leading customer meetings such as QBRs or value reviews.
- •Experience working cross-functionally with Sales, Product, or Delivery teams.
- •Ability to use data and customer insight to prioritize actions.
Required skills
Customer SuccessAccount ManagementSalesforceHubSpotProject ManagementCustomer OnboardingImplementation ManagementSalesBusiness Development
Nice-to-have skills
PythonJavaScriptSQLAWS
Domain expertise
insurtech
Benefits & perks
Training budget, Medical insurance, Dental insurance, Vision insurance, Mental health support, Flexible vacation policy, Retirement plan, Equity
Tech stack
PythonJavaScriptSQLGitLinuxJiraConfluenceSlackExcelPowerPointSalesforceHubSpotAWS