About the role
TL;DR
Owns the customer-facing conversational AI agent end-to-end for travel.
- •HTS Assist is Hopper's agentic AI assistant for travel, resolving real customer issues like flight changes, cancellations, refunds, and bookings over chat and voice for some of the largest travel brands and enterprises in the world.
- •As Principal Product Manager, you will own the customer-facing agent end to end: the conversations, the interface, and the experience our partners put in front of millions of travelers.
- •Key Responsibilities Own the roadmap for the customer-facing conversational agent across chat and voice.
- •Engage enterprise partners through discovery, requirement shaping, and launch decisions.
- •Drive design daily, working hands-on in Figma to produce flows and wireframes.
- •Build working prototypes using AI coding tools where they beat a written spec.
- •Specify agent behavior in detail, including resolution, tone, escalation policy, guardrails, and edge cases.
- •Requirements 8+ years of product management experience, including principal or lead-level ownership of a customer-facing product, with conversational AI, customer experience automation, or an adjacent space strongly preferred.
- •Design fluency, comfortable manipulating design files and producing flows and basic mocks solo in Figma.
- •The ability to write enough code to get a prototype working without waiting on an engineer.
- •Deep partner-facing experience with enterprise clients, ideally in regulated industries.
- •Working familiarity with LLM-based products, including prompt and behavior design, AI quality practices, and their failure modes.
Required skills
Product ManagementLLMsFigmaNLP
Nice-to-have skills
PythonJavaScriptTypeScriptOpenAI APIAnthropic APIGemini APILangChainHugging Face
Domain expertise
travelai
Benefits & perks
Equity, Unlimited PTO, Travel stipend, Work-from-home stipend, Parental leave, Health insurance, Dental insurance, Vision insurance, Disability insurance, Life insurance, Health Reimbursement Account (HRA), DCA/FSA, 401k plan
Tech stack
PythonJavaScriptTypeScriptFigmaOpenAI APIAnthropic APIGemini APILangChainHugging FaceNLPLLMs