Sr. Product Manager, Enterprise AI
Hinge HealthTelemedicine company
San FranciscoSenior
Tiger Global Management
Coatue
Insight Partners
Bessemer Venture Partners
Atomico
Product
About the role
TL;DR
Lead the strategy and execution for enterprise AI capabilities across operational functions.
- •Hinge Health is hiring a Senior Product Manager to build AI-powered products that improve how our teams serve and operate at scale.
- •Key Responsibilities Define and lead the product strategy and roadmap for enterprise AI, workflow automation, and supporting data capabilities.
- •Identify high-value operational problems and translate them into clear product requirements, experiments, and phased releases.
- •Develop AI-powered workflows that reduce administrative burden, improve consistency, and enable operational teams to focus on higher-value member and client needs.
- •Partner with operational teams to standardize processes, metrics, templates, and playbooks so they can be automated, measured, and continuously improved.
- •Improve workflows across the member and client lifecycle, including member support, client onboarding, account management, revenue operations, reporting, issue resolution, and ongoing engagement.
- •Requirements 2+ years of product management experience, including ownership of enterprise software, internal platforms, workflow automation, AI-enabled products, or products used by operational and customer-facing teams.
- •Experience taking ambiguous operational problems from discovery through launch, adoption, and measurable impact.
- •Demonstrated ability to convert manual, inconsistent, or high-friction processes into scalable product workflows.
- •Experience building products for functions such as client success or sales operations, or customer service.
- •Experience building products that integrate enterprise systems such as CRM, customer success, support, communications, scheduling, billing, analytics, or data platforms.
Required skills
Product ManagementAgileUser ResearchA/B TestingRoadmappingOKRsDesign ThinkingWireframingPrototypingProgram ManagementProject ManagementCustomer SuccessCustomer OnboardingImplementation Management
Domain expertise
healthcare
Tech stack
Product ManagementAgileScrumKanbanUser ResearchA/B TestingRoadmappingStakeholder ManagementPRDsOKRsDesign ThinkingWireframingPrototypingProgram ManagementProject ManagementCustomer SuccessCustomer OnboardingImplementation ManagementLeadershipTeam ManagementEngineering ManagementTechnical LeadershipExecutive LeadershipStrategic PlanningOrganizational DesignCoachingMentoringChange ManagementCross-functional LeadershipExecutive Presence