Senior Engineering Manager, Service Enablement
Hinge HealthTelemedicine company
San Francisco, United StatesManager
Tiger Global Management
Coatue
Insight Partners
Bessemer Venture Partners
Atomico
Software Engineering
About the role
TL;DR
Lead a platform-focused Service Enablement team.
- •Lead a platform-focused Service Enablement team owning cloud infrastructure, developer experience, and AI-native engineering workflows to ensure reliability and scalability.
- •Key Responsibilities Guarantee platform reliability and 99.9%+ uptime across EKS clusters while optimizing costs.
- •Define safety rails and test harnesses for autonomous AI-driven infrastructure workflows.
- •Scale NestJS monorepo and CI/CD using NX, GitHub Actions, and Okteto.
- •Run follow-the-sun on-call, incident reviews, and improve SLOs, runbooks, and observability.
- •Manage vendor relationships (AWS, Datadog, Cloudflare, Temporal, Infisical) and drive cost optimization.
- •Requirements 10+ years in technology with SaaS/platform and distributed systems experience. 4+ years managing engineering teams with Senior/Staff engineers.
- •Hands-on platform/SRE experience with Kubernetes/EKS and CI/CD pipelines.
- •Experience improving developer experience and observability practices.
- •Comfort with AI-assisted engineering and building safety/verification for autonomous agents.
Required skills
Engineering ManagementKubernetesEKSCI/CDNestJSGitHub ActionsAWSDatadog
Nice-to-have skills
Vendor Management
Tech stack
KubernetesEKSCI/CDNestJSGitHub ActionsAWSDatadog