Product Manager
Hinge HealthTelemedicine company
San Francisco, United StatesSenior
Tiger Global Management
Coatue
Insight Partners
Bessemer Venture Partners
Atomico
Product
About the role
TL;DR
Lead the development of an LLM-powered conversational product for Hinge Health.
- •As a Product Manager on Hinge Health’s Intelligent Care team, you will lead the end-to-end experience of our member-facing hybrid care assistant.
- •You will own an LLM-powered conversational product that helps bring high-quality MSK care to wherever our members are.
- •Key Responsibilities Establish clear baselines and evaluation frameworks for engagement, conversational success rates, and care team workload reduction.
- •Ship meaningful improvements to the care assistant that measurably impact key KPIs.
- •Drive a measurable increase in member engagement by expanding the assistant’s ability to deliver timely, personalized, and high-quality guidance.
- •Achieve reductions in Care Team workload by increasing the percentage of member needs handled safely and effectively through hybrid automation.
- •Improve conversational performance through continuous iteration on prompts, workflows, escalation logic, and quality metrics.
- •Requirements 2+ years of experience as a Product Manager building and shipping AI-driven software products.
- •Direct experience working with LLM-powered products, including model-driven features, conversational interfaces, or agent-like systems.
- •Familiarity with prompt design, evaluation frameworks, and LLM performance measurement.
- •Experience driving cross-functional initiatives with Engineering, Design, Data Science, and specialized partners (e.g., Legal, Compliance).
- •Strong analytical skills with the ability to use data to define problems, evaluate tradeoffs, and guide decisions.
Required skills
Product StrategyGo-to-MarketCustomer DiscoveryProduct AnalyticsA/B TestingPythonJavaScriptReactProduct Management
Nice-to-have skills
LLMsCross-functional LeadershipEngineering ManagementTechnical Leadership
Domain expertise
healthcare
Benefits & perks
Inclusive healthcare and benefits, Planning for the future, Modern life stipends, Grow with us through discounted company stock
Tech stack
LLMsPythonJavaScriptReactAWSCI/CDKubernetesDockerA/B TestingProduct Analytics