Technical Account Manager, Enterprise
HightouchCustomer Data company
Remote$200K - $250KSenior
Sapphire Ventures
Amplify Ventures
Capital One Ventures
Dash VC
Fundrise
Geodesic Capital
Sales & Account Management
About the role
TL;DR
Bridge between Hightouch and Enterprise customers, ensuring successful onboarding and adoption.
- •As a Technical Account Manager, you will become the bridge between Hightouch and our largest Fortune 5000 customers.
- •You will oversee the entire customer journey starting from kick-off to onboarding to continued customer success and finally, increased adoption.
- •Key Responsibilities As a critical member of the Customer Success team you will be responsible for the retention and expansion our largest Enterprise customers You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers through effective project management, ensure customers see the full value in Hightouch’s products, and advise on technical best practices Requirements 5-10 years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy Excellent project management and communication skills
Required skills
Customer ServiceTechnical LeadershipProject ManagementSQL
Nice-to-have skills
A/B TestingProduct Analytics
Domain expertise
martech
Benefits & perks
Equity